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Version: 3.1

Deactivate a user account

Overview​

This flow describes how to deactivate a user account in Care. Care archives the account, or removes it, and the person can no longer sign in. Care names this action Delete Account.

Pre-requisites​

  • You are a Care superuser.
  • You know which user account to deactivate.
  • You have the permissions listed below.

Permissions​

PermissionAccess
None. Care lets a superuser deactivate a user account.Lets you deactivate this user account.

Steps​

1. Open the user profile​

Open the profile page of the user account to deactivate.

Note: Only a Care superuser can deactivate an account. No other role can do this. A user who is not a superuser cannot deactivate their own account.

2. Find the Danger Zone card​

Go to the bottom of the profile page. Find the Danger Zone card. The card holds the Delete Account action.

Note: The Danger Zone card shows only to a Care superuser.

3. Start the deactivation​

Click Delete Account. Care opens the Verify Account Deletion request dialog.

4. Confirm the deactivation​

Type Delete Account in the box. Type the text exactly. Care keeps the action button inactive until the text agrees.

Click Delete Account to deactivate the account. On your own profile, the button reads Delete My Account.

Note: Click Cancel to stop the action.

Expected Outcome​

  • Care shows the message "User Deleted Successfully".
  • If the account signed in one time or more before, Care keeps its history and marks the account "Archived".
  • If the account never signed in, Care removes the account.
  • The card of an archived account shows a grey "Archived" badge in place of See Details.
  • The user of an archived account can no longer sign in.

Note: Care has no option in the interface to reactivate an archived account.

Concepts:

Flows: